Shipping, Returns and Exchanges Policies.

Shipping, Refunds & Exchanges

 

Shipping

 

1. Shipment processing time

All orders are processed within 1-3 business days. We’ll send you an email the moment your order has shipped with name of the carrier and the tracking number.

 

2. Domestic Shipping Policy

We offer free domestic standard shipping which takes up to 3-4 business days to deliver. You can always choose a faster shipping method at checkout.

 

3. International Shipping Policy

We ship everywhere. Note that Bootsologie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

We strongly recommend to choose DHL, Fedex or UPS for your international delivery as USPS won’t allow us to track the delivery outside US territory and usually takes longer to deliver.

4. Germany orders.

Bootsologie is not responsible for shipments to Germany in which the carrier chosen is different from DHL or Fedex.

5. Backorder 

Backorder products take longer to ship. Please check on the product page description for the approximate shipping date.

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

• Non-returnable items: 
  Gift cards 
  Custom-made items. 
  Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  Any item that is returned more than 30 days after delivery.

 

To return your product, you should mail your product to: 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at: contact_us@bootsologie.com.

 

Clearance items (if applicable) 
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

 

Exchanges (if applicable) 
We only replace items if they are defective or damaged or didn’t fit.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you need to exchange it for the same item, send us an email at contact_us@bootsologie.com and send your item to: 

 

 

Damages

Bootsologie is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.